Modern Call Center Office Design

Modern Call Center Office Design

If you run a call center, you know you work hard to maximize every element of your space for productivity and value. You already know how modern call center office design can affect productivity, but what is the ideal setup and how can your center benefit from some simple changes? Let’s talk design and find out how to best help your call center hit its numbers with the right layout and the right furniture.

Modern call center office design can be summed up as taking the best technology and information available on productivity and combining it with an ideal office environment to ensure a great working environment. This, in turn, allows your call center employees to do their best work day after day, month after month. As Stella Connect reminds us, a well-designed physical space creates  “higher retention, improved performance and productivity, lower operational costs, and happier customers”. That is an ideal call center.

These are the most important elements of workspace design to consider when designing your center:

  • Spatial Flow
  • Flexibility and scalability
  • Noise management
  • Ideal stations for perfect comfort levels
  • Sense of community with group spaces
  • The “human element” of attractiveness in design.

Each of these elements is a complex component of the whole and each has an important role to play in your workspace design. Getting expert help, like the services we provide at Arizona Corporate Interiors, can make all the difference in simplifying the process and achieving your goals. 

The ideal call center floor plan is dependent upon the intricacies of your particular business, but some basic elements apply to all.  Here are the top 4 to keep in mind.

  1. Call centers need to balance privacy, distractions, and accountability so that will affect your choice of cubicles, pods, or workstations.
  2. The floor plan needs to account for the movement of the office. Proximity to break rooms, meeting rooms, and bathroom facilities can affect break times, performance markers, employee comfort, and distraction, so these components need to be considered when laying out your floor plan.
  3. Improving the ergonomics of each workstation has been shown to improve performance over and over again. Consider height adjustable desks and multi-function task chairs. Flexible and adjustable call center furniture is essential to a satisfying and productive workforce. 
  4. Noise considerations – we have written extensively on the importance of balancing noise volumes in call centers to optimize productivity and this affects workstation placement, cubicle wall height, design elements, office flow, and special noise covering technology.
  5. A pleasant environment. This can be the secret sauce to employee retention and customer satisfaction and it is as simple as imagining; is this a place where you would enjoy working?  Is it dark, rigid, and uniform? This will not inspire employees to be their best. Is it light, bright, cheerful, and just the right level of comfort? This can yield quantifiable results and it is well worth your time.

So, now you know what you are looking for, schedule a call with our experts to apply this to your unique needs for your location and we’ll work to help you get that productivity maximized. Call us at (602) 840-6678 and get started.